Build a world-class contact center with the Alcatel-Lucent OmniTouch Contact Center Family, a new set of contact center modules for the Alcatel-Lucent OmniPCX Enterprise.
| APIs |
Description |
Related documents |
| Alcatel-Lucent TSAPI Server |
- Implements all Alcatel-Lucent OmniPCX Enterprise CTI features.
- Is dedicated to contact center applications.
- Runs on a Windows NT server platform.
- Is fully compatible with Novell Netware Telephony Services (NTS).
- Directly maps to the standards-based CSTA link of the Alcatel-Lucent OmniPCX Enterprise.
|
|
| Real Time Interface (RTI) |
- Designed to interface with wallboards, call center monitoring and workforce management applications with real-time adherence.
- Provides access to the various objects of the Contact Center Supervisor (CCS).
|
|
| Workforce Management Interface (WMI) |
- Designed to interface with workforce management applications.
- Based on a report file (also called statistics report) that can be exported to a workforce management application.
|
|
| Call Center Agent (CCA) |
|
|
Contact AAPP Team