Applications/Products covered

The Alcatel-Lucent Alliance and Application Partner Program (AAPP) covers a wide array of third-party applications/products covering every area of voice and data communications, and including user-centric and business-centric applications. Applications and products covered include:

Unified Communication
Unified messaging, videoconferencing, audioconferencing, contact management, fax solution etc.

Terminals and dedicated applications
Operator consoles, blind operator consoles, SIP (Session Initiation Protocol) terminals, IP gateways, branch office and teleworking, services for Alcatel-Lucent IP Touch application phone etc.

Mobility
Mobile applications, IP (Internet Protocol) wireless telephony, alerting and event monitoring, DECT heavy duty handsets, land mobile radio interoperability. notification server etc.

Management
Accounting, network management system (NMS), directory management etc.

Infrastructure and Security
Appliance server, Firewalls/ virtual private network (VPN), Intrusion detection, integrity management, secure voice communications etc.

Contact Centers
Customer relationship management (CRM) and helpdesk, interactive voice response (IVR), quality management (QM) and voice loggers, work force management (WFM), wallboards, headsets, video contact center etc.

Industries
Hospitality, healthcare, finance etc.